GUIDE [Café and Winery Tateshinapple]

User Guide


Please contact using the email form if you wish to make a purchase.
Upon confirming stock, we will send an "order confirmation email" to the provided email address within 1-3 working days.
Products are shipped by EMS. Since EMS shipment charges are determined according to weight, we will confirm the weight after receiving order and notify the payment amount with shipment charge added. Please confirm the EMS website below for shipment charges according to countries.
EMS shipment charge confirmation page:
Please confirm your order and pay for the product and shipment charge through the specified method. Products will be delivered upon confirming payment. If products are out of stock we will notify by email. Please send a reply for any changes you wish to make in such cases.


Due to the characteristics of our products, we do not accept returning of products according to requests from our customers.
We will only accept returning/ exchange of products in the event of any damage, misdelivery of products, or damage caused during delivery.
Please contact by email within 1 week after receiving the product for exchange requests due to defects/ damage. We will send the exchange product and cover shipment charges. If the product is out of stock or the product is a one-of-a-kind, we will provide a refund or exchange with another product of the same value.
As a general rule we accept cancellations until before packaging of ordered products. Please contact by email. We will send you a reply regarding the acceptance of cancellation.
If the order may be cancelled, we will send an email confirming the cancellation. The order is still in effect until you receive the email confirming the cancellation. In the event of no response from our store after sending an email, we ask you to resend your email. We kindly ask for your understanding.

Privacy Policy


This privacy policy clarifies our compliance with laws concerning the protection of personal information and the handling of personal information in order to have our customers use our services safely.

■Compliance with laws

We adopt the Japanese national law regarding the handling, control, and use of personal information. We comply with applicable laws for personal information, and shall carry out adjustments of each item when necessary, such as in the event of amendments of the law.
Please refer to the website below for the Japanese national law of "Act on the Protection of Personal Information".

■Regarding entrusted personal information

In order to provide better services, we collect necessary information such as accurate names, addresses, telephone number, email addresses, etc. of our customers.

■Regarding the use of personal information

As a general rule we shall not use personal information of our customers apart from the purposes mentioned below. In the event of using personal information for purposes other than those mentioned below, we will inform regarding this on a separate page or through notification of services. Apart from (1) and (4) below, personal information will be used after statistically processing the information and securing its anonymity.
(1)To use as a contact address for delivering products ordered at our "Tateshinapple" website, our store or websites of consigned vendors.
(2)To use as reference within our company in order to improve the quality of our services.
(3)To use as reference for cooperation with our business partners in order to improve the quality of our services.
(4)For legal purposes.

■Regarding outsourcing

We may disclose minimum required information for online sales, product shipment/ payment/ credit limit relating to operations at our store as well as consigned vendor websites, necessary aftercare services, and notifications regarding new products/ services.
When we disclose personal information to outsourcees to achieve the purpose of use, the outsourcee is required to conclude agreements ensuring the appropriate handling of personal information. We shall also conduct appropriate control as well as supervision to ensure compliance with the agreement.
*Necessary outsourcees refer to producers/ manufacturers/ selling agency entrusted with the arrangement of direct shipping from the production region, shipment companies entrusted with delivery of goods, settlement agency, printing/ shipment representative of labels of payment bills, personal credit information organizations, collection agencies, marketing agencies entrusted with guidance of our services, and research agencies conducting analyses for the improvement of our services.

■Handling of personal information

Provided personal information is strictly managed and we take appropriate measures to prevent loss, leakage, and alteration.

■Disclosure of information

We may disclose personal information in the following cases.
(1)Under consent with the customer.
(2)If disclosure of personal information is legitimately requested by the court, police, or conforming public organizations.
(3)If urgently required for the protection of the customer's life, health, or assets.

■Regarding direct mail

We send emails from our "Tateshinapple" website or materials regarding useful information to customers who have registered their contact addresses (email/ home address) as personal information and agreed to receive notifications. Customers can later change settings if they do not wish to receive notifications.

■Regarding the changing/ removal of personal information

We will immediately respond to requests for changing or removing their registered personal information managed by our "Tateshinapple" website.
We will ask for confirmation of our customer's email address in order to change or remove information.
*Contact by email:

■Personal information administrator

Tateshinapple Limited Company
Representative Director Naoaki Komiyama
2564-1,Motai,Tateshina Town,Kita-Saku County,Nagano Prefecture,Japan
ZIP CODE 384-2211

■Important notice

Items stated on this page may be revised due to changes with our services or reasonable necessity according to changes with online technology. We kindly ask for your understanding.
The validity of items stated on this page are between our company and our customers, and shall not apply to third parties including links to this page.